Shipping policy
Elégancia LLC · Last updated: May 16, 2026
Every order is prepared with care. We are committed to providing you with clear and honest delivery information.
Order Processing
Orders are processed within 1 to 3 business days following payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation email with your tracking number as soon as your order has been shipped.
Estimated Delivery Times
The timeframes below are estimates from the shipping date:
Mainland France: 7 to 12 business days
Europe: 10 to 18 business days
International: 12 to 25 business days
These timeframes may be affected by events beyond our control, such as weather conditions, strikes, holiday periods, or customs delays.
Order Tracking
A tracking number will be sent to you by email as soon as your order has been shipped. You can also track your order directly from your customer account on our website.
If the tracking is not updated within 5 business days after shipment, contact us at support@elegancia.boutique.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and the total weight. Free shipping is available according to the current offers displayed on our website.
International Shipping and Customs
For international orders, customs duties or import taxes may apply depending on the laws of your country. These costs are the responsibility of the recipient and are not included in the price of your order.
Elégancia LLC cannot be held responsible for delays related to customs procedures.
Incorrect Address
Please carefully check your shipping address before finalizing your order. In the event of an address error on your part, reshipping costs will be your responsibility.
Package Damaged Upon Delivery
If you receive a visibly damaged package, please report it to the delivery person, take photos, and contact us immediately at support@elegancia.boutique
Contact
For any questions regarding your delivery: support@elegancia.boutique